TERMS AND CONDITIONS INCLUDING REFUND AND CANCELLATION POLICY

Company Formation Services

Introduction

These Terms and Conditions (“Terms”) govern the use and business conducted through the Company Formations site, operated by Fidelity Corporate Services Ltd, including the rules on cancellations, refunds and dispute resolution.

Merchant Information

This site is operated by Fidelity Corporate Services Ltd (“Fidelity”), registered in Gibraltar on October 25, 2000, company registration number: 77435, tax identification number: 182455, registered office: Unit G02, Eurocity, Europort Avenue, GX11 1AA, Gibraltar. Our contact details are:

  • Email: formations@fidelitycorporate.com
  • Phone: +44 736 719 6328

Definitions

In these Terms, “Fidelity”, “we,” “us,” and “our” refer to Fidelity Corporate Services Ltd, as identified in the section “Merchant Information” and the terms “you” and “your” refer to any person or entity using this website, such usage including obtaining and perusing information published in this website, using the contact form and the configurator form (order form) in this website, which also includes posting and submitting information through those forms.

Limitations of Use

By using this website and applying for any services offered through this website, you agree to be bound by these Terms. If you do not accept these Terms, you must refrain from using this website or any services offered in it. Notwithstanding the generality of the foregoing, by using this website, you agree that you will not:

  • remove any copyrighted or proprietary notations from any materials or software on this website;
  • use this website or its associated services in a manner that disrupts or interferes with its functionality, including order processing or payment systems;
  • transmit or publish any harassing, fraudulent, obscene, or unlawful material through this website;
  • use this website in violation of any applicable laws or regulations;
  • use this website to send unauthorized advertising or spam;
  • infringe upon the privacy, intellectual property rights, or other rights of third parties through your use of this website or its services.

Use of Services

By using this website, you confirm that you are at least 18 years of age and possess the legal authority to enter into binding agreements. When using the contact form or the order form in this website, you agree to provide accurate and truthful information. Any false or incomplete information provided by you may result in our failure to respond to your request or your order.

Company Formation Orders

By submitting an application (order) for company formation through this website, you express a genuine intent to obtain the selected services and warrant that the information you provide in the order form is truthful and accurate.

Customer Due Diligence

Company formation services can not be provided to anonymous or unidentified applicants.

Prior to providing any company formation services, Fidelity must carry out mandatory Customer Due Diligence (“CDD”), and Anti-Money Laundering (“AML”) checks in compliance with domestic and international AML and sanctions regulations. That requires the identification and collection of certain background information of the prospective customer (you).

We do not accept payment for any company formation or administration services from any applicants prior to satisfactory completion of their identification and due diligence.

If You refuse or fail to provide the requested CDD or based on the substance of the CDD that you have provided, Fidelity may, at its full discretion and without disclosing the reason, refuse to render the services requested by you. Notwithstanding the generality of this provision, the following sections describe the main criteria that can cause such rejection.

As a general rule, we will reject applicants who are Restricted Persons, applicants from Restricted Jurisdictions and applicants who are themselves engaged or intend to engage the company in any Restricted Activities.

Restricted Persons

We do not provide any company formation services to persons named as sanctioned or restricted by the United Kingdom, the European Union, the United States and the United Nations, including, but not limited to, the sanctions maintained by the UK Foreign, Commonwealth and Development Office, the US Office of Foreign Assets Control and the US Department of Commerce.

We may, without disclosing the reason, refuse to accept any applicant who at our view and discretion represents unacceptably high risk in context of his/her political, personal or business background.

Restricted Jurisdictions

We do not provide any company formation services to applicants who are located, resident or do business in Russia, Iran, North Korea (DPRK), Myanmar (Burma), Syria, Somalia, and the Crimea, Donetsk, and Luhansk regions of Ukraine.

We may, at our full discretion and without disclosing the reason, refuse to accept any applicant that in our view represents unacceptably high risk in context of his/her geographical origin, residency or domicile.

Restricted Activities

We do not provide any company formation services to applicants whose present or proposed operational activity is any of the following:

  • Production or distribution of lethal military technology, arms or ammunition;
  • Production or distribution of pornography or obscenity;
  • Multi-level marketing schemes where no valuable physical product is involved;
  • Charitable, non-profit and political organizations;
  • Online and off-line gambling, betting and lottery;
  • Distribution of pharmaceuticals, including nutraceuticals and pseudo-pharmaceuticals;
  • Production and distribution of restricted substances and drug paraphernalia;
  • Mercenary services;
  • Camouflage identity documents and document falsification services;
  • Online education services;
  • Timeshare sales and services;
  • Financial services attempting to evade or bypass licensing, including shell banks;
  • Debt collection, negotiation, consolidation, settlement and bankruptcy services;
  • Businesses leading to significant environmental damage and pollution;
  • Promotion and propaganda of racism, violence and extreme political views;
  • Counterfeit goods, products and services that infringe on intellectual property rights.

We may, at our full discretion and without disclosing the reason, refuse to accept any applicant that in our view represents unacceptably high risk in context of the business that he/she is presently engaged in, or the proposed operational activity of the company to be formed.

Client Registration

Upon successful completion of your customer due diligence process and your acceptance as a client, we will provide you with login credentials to access your Individual Client Area in our workflow management environment (“Entity Manager”). You will be able to use your Individual Client Area to monitor, update and pay for your company formation order.

You are responsible for safeguarding your login credentials to your Individual Client Area and agree not to disclose them to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your login credentials.

Payments for Company Formation Orders

All online payments for company formation orders placed though this site are only accepted from Registered Customers, when logged on to their Individual Client Area in our workflow management environment (“Entity Manager”).

The formal grounds for payment of any fees will be, without exception, a numbered and dated invoice, issued by Fidelity Corporate Services Ltd. Price quotations or proforma invoices are not grounds for payment. Unless expressly agreed otherwise, we will not proceed with the completion of your company formation order prior to receipt of payment.

Billing Currency

All fees quoted and charged by Fidelity are in US dollars for British Virgin Islands and Seychelles company formations and related services, and in euros for Cyprus company formations and related services.

Payments for Recurring Company Maintenance and Administration

Any company inevitably incurs ongoing fees and costs in order to maintain it in good legal standing. Such fees typically include annual government license duties, mandatory fees for the registered agent and registered address services, fees for mandatory annual compliance filings and fees for optional company administration services, which will depend on the scope of your order. Fidelity does not set up any automated recurring billing for any such fees and charges. Instead, Fidelity will duly notify you of all such fees at least 3 months in advance at which time you will be able to decide at your discretion if you want to continue the company administration and maintenance services.

Failure to Pay Recurring Company Maintenance and Administration Fees

In respect to ongoing annual company administration fees and charges, such as annual government license duties, mandatory fees for the registered agent and registered address services, fees for mandatory annual compliance filings and fees for optional company administration services, you understand and acknowledge that late payment of annually recurring fees, in particular, but not only, government license duties, may involve substantial late penalties and restoration charges. You also acknowledge that the failure to pay such fees on time will cause the resignation of the registered agent and Fidelity from providing any administration services and ultimately the company itself being dissolved and struck off the Registry.

Refund Eligibility

Company formation and administration services are personalized and specifically provided for each customer. Therefore, they cannot be reversed after certain point. Company formation services also involve the payment of non-refundable government fees. Therefore, our refund policy is strictly tied to the different stages of the application process.

Cancellations and Refunds Before Commencement of Work

Should You be accepted by Fidelity as client and then change your mind about proceeding with your order before we have submitted your order to the respective public Registry of Companies, we will refund your payment, less any non-refundable transaction fees charged by our payment processor. As a guidance, such time-period may last between 12 and 72 hours, mainly depending on the opening hours of the relevant companies’ registrar and possible time-zone discrepancies.

Refunds after Submission to the Registry

Once your application for company formation has been filed to the respective public Registry of Companies and the associated government fees have been paid on your behalf, the service is considered partially delivered. At that point you may only be eligible for a partial refund for ancillary services that have not yet been rendered – such as, for example, final certification of certain corporate documents. Such partial refunds must be based on a mutually accepted amendment to your original order. As a guidance, the time-period for accepting such amendments may may last between one and 48 hours from the registration date of your new company.

Refunds after the Documents have been Completed

After the registration of your new company and the completion of the set of documents in the scope and form as stipulated in your original application, our service is considered fully delivered. No refunds will be issued past this point under any circumstances.

Delivery Timelines

Standard company formations are typically processed and filed for registration within three (3) business days after the receipt of payment from accepted client and provision of the requisite due diligence documents and information in respect to the specific company formation order. Delays on your part in providing accurate due diligence documents will pause this timeframe. Standard company formations are typically completed within 15 (fifteen) business days following the filing for registration. We cannot be held liable for processing delays caused by the government Registries of Companies, government certification offices and third-party service providers, such as notaries and courier delivery providers.

Payment Processing and Data Transmission

When You make an online payment to Fidelity through your Individual Client Area (Entity Manager), Fidelity can not and does not see, record or store your payment card details. Your card information and purchase details are provided directly to our payment processor (Stripe), through their own encrypted and secure data transfer protocol. Storage of your data on the servers and systems of our payment processor (Stripe) is not controlled by us. By submitting card payment to Fidelity through your Individual Client Area, you agree to be subject to and bound by the separate Terms of Service of Stripe, as such may be applicable and updated from time to time.

Processing of Refunds

Approved refunds will be processed within 2 (two) business days. The funds will be returned automatically to the original method of payment used during the checkout process. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Dispute Resolution and Chargebacks

We are committed to resolving any issues or misunderstandings directly with our clients. By using our services, you agree that before initiating a formal dispute or chargeback with your credit card issuer, bank, or Stripe, you will first contact our support team at complaints@fidelitycorporate.com to allow us the opportunity to resolve the matter amicably.

Filing an uncommunicated or fraudulent chargeback after services have been rendered (e.g., after a company has been incorporated) constitutes a breach of our terms. In such events, we reserve the right to immediately suspend or resign from provision of any of our services, which may ultimately result in your entity being struck off the register.

Limitation of Liability

This website and all materials provided herein, including but not limited to company formations and related services, are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Fidelity Corporate Services Ltd makes no representations or warranties, express or implied, regarding the website, its content, or the services provided, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other rights.

The information provided on this website is for general informational purposes only and may not represent the most up-to-date or the most complete data. Fidelity does not guarantee the accuracy, reliability, or suitability of the materials on this website.

Fidelity shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of or inability to use the website, its content, or any certificate purchased through this website. This includes, without limitation, loss of profits, business, revenue, data, or goodwill, even if Fidelity has been advised of the possibility of such damages.

Fidelity shall not be liable for failures or delays in performance resulting from events beyond its reasonable control, including registry system failures, postal/courier disruptions, government administrative delays, acts of war, acts of civil authority, or power/telecommunication failures, which includes Internet or system downtime.

In jurisdictions where the exclusion or limitation of certain warranties or liabilities is not permitted, our liability shall be limited to the maximum extent permitted by applicable law. Our total liability under these Terms shall be limited to the amount paid by you for the relevant certificate.

Client Guarantee and Indemnity

By ordering any company formation or administration services through this site, you confirm and guarantee that any asset introduced to your new entity is not derived from or connected to any illegal activity, that you have full rights and authority to transfer it to your new entity, and the transfer of such asset does not constitute a fraud on your creditors, that you will not use your new entity for any unlawful purpose and will not involve it directly or indirectly in any illegal or immoral transaction, including, but not limited to fraud, embezzlement, extortion, dealing in prohibited substances, terrorism, money laundering or proliferation financing, and, in that respect, you agree to indemnify, defend, and hold harmless Fidelity Corporate Services Ltd, its officers, directors, and employees against any losses, fines, damages, or legal costs arising from any such misuse of your entity, violations of third-party rights or local jurisdiction laws.

Intellectual Property

The formatting, design, and presentation of certificates offered through this website are proprietary to Fidelity Corporate Services Ltd. Any reproduction, alteration, or unauthorized use of these materials is strictly prohibited. Your use of this website is limited to personal, non-commercial purposes. No license is granted to you to use, copy, or distribute any content for commercial purposes without explicit written consent from Fidelity Corporate Services Ltd. Third-party trademarks, logos, and intellectual property displayed on this website are the property of their respective owners and are used with permission. Unauthorized use, reproduction, or distribution of website content may result in legal action and the immediate suspension or termination of your access to this website.

Third-Party Terms

Depending on the scope and contents of your company formation order and as part of your customer due diligence and acceptance process, you may be requested to accept additional and more detailed terms and conditions for the provision of certain regulated services by our affiliated service provider in your selected jurisdiction and/or other third-party service providers (such as banks or electronic money institutions). These Terms do not extend to the business relationship that may be established between You and such third parties. In case of discrepancy, the material terms stipulated in such third-party agreements shall take precedence. Your failure to agree to such terms may render us unable to proceed with your company formation order.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Gibraltar. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the courts of Gibraltar.

Privacy Policy

The collection and use of your personal data are governed by our Privacy Policy, which is available on this website. By placing an order, you consent to the use of your personal data in accordance with our Privacy Policy.

Right to Terminate

We reserve the right to suspend or terminate your access to this website and its services immediately upon written notice if you breach these Terms and Conditions. Such termination does not affect any rights or obligations accrued before termination, including payment obligations or legal remedies.

Severance

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the extent necessary, and the remaining provisions shall remain in full force and effect.

Amendments

We, Fidelity Corporate Services Ltd, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication 11/11/2026.

Contact Details

If you have any questions or concerns regarding these Terms, please reach out to us:

  • Email:     formations@fidelitycorporate.com
  • Phone:    +44 736 719 6328